These are the principles that guide PDA’s use of your personal information:
- We only ask you for information that we truly need.
- We never sell your information.
- We don’t share your personal information with anyone except to provide you with the services of this Website, to comply with the law, or to protect our rights.
- We don’t store your personal information unless required for billing purposes, the ongoing operation of Recovery Library, to comply with the law or to protect our rights.
What We Collect
When you register for or purchase a membership to one of our web application services, we ask for information such as your name, email address, billing address, phone number and credit card information. Credit card information is only used in processing your transaction. We make use of a third party payment processing merchant to process your payments. We do not store your credit card information on our website or elsewhere.
User behavior information
PDA collects information of the sort that web browsers and servers typically make available, such as browser type, operating system information, mobile device information, referring site (including the search queries that brought you to the Website), and how users are using the Website (pages accessed, time of visit). Our purpose in collecting this information is to better understand how visitors and members use the Website so that we can improve our Website to make it more valuable and useful – for example, to understand what topics are most popular.
Feedback and customer support
We encourage you to provide feedback on the Website to help us improve the member experience, and if you choose to submit feedback we will collect your comments submitted through the Website or by mail or other methods. We may also retain records of any customer support services we provide to you.
What we do with the information we collect
The information you provide to us and information we collect about your use of the Website and its services may be used for the following purposes:
- To authenticate access to certain features of the Website.
- To send you updates about new additions to the Website or our services. You may opt out of receiving such notifications.
- To process payments.
- To analyze the performance of the Website or its services.
- To fix errors and analyze trends so we can improve the Website.
- To study how users interact with the Website.
- To provide customer support and feedback when you initiate a request for it.
- To market our products and services to you. We may occasionally send you emails to tell you about new features, solicit feedback or just to keep you up to date with what is going on. If you no longer wish to receive such communications from us, you may unsubscribe using the link provided in all of our communications.
Companies and contractors that work with PDA
PDA sometimes works with third party companies and contractors that help us provide services and to otherwise assist in the operation of the Website, such as a third party payment processing merchant to process your credit card payments. PDA contractors sometimes have limited access to your information in the course of providing products or services to PDA. We contractually require that our contractors not use or disclose your information for any purpose other than providing the limited service or function for PDA.
Third party websites
The Website may from time to time contain links to third-party websites. Unless otherwise noted, PDA is not affiliated with, and does not recommend or endorse the content on, such third-party websites. If you use these links, you will leave the Website.
How we protect the information we collect
We are committed to protecting the privacy and confidentiality of your personal information. We have security measures, including administrative, physical and electronic measures, to protect against the loss, exposure, misuse or alteration of information that we have collected from you. These measures include SSL data encryption to transmit your personal information as well as technical architectures and systems to prevent unauthorized third parties from accessing your personal information.
Updating or removing your personal information
If you have registered and would like PDA to delete any of your registration information you previously provided to us, please contact us using the contact information listed below. Upon your request, we will close your account and delete your registration information from our active databases and where feasible from our back-up media. You should be aware that it may not be possible to remove every record of the information you have provided to the Website or its services.
When you sign up to receive email communications from PDA or any of our services, or at any time, you can choose to opt out of receiving additional email communications. There will be an “Unsubscribe” link in each email that you can use to unsubscribe.
Most internet browser software can be set to reject cookies. Check the “Help” or “Preferences” section of your browser’s toolbar for more information on how to reset your browser to reject cookies. Please note that if you choose to reject cookies, certain functions of the Website may not function as intended.
Note to users outside of the United States
Additional information for users from the European Economic Area (“EEA”)
If you are a user in the EEA, you can: (i) access personal information we have about you (we will try to provide information within 30 days of your request); (ii) have your personal information corrected or deleted; (iii) in certain circumstances, you can object to our processing of your personal information and we will discontinue such processing unless we have compelling legitimate grounds to continue; (iv) withdraw consent previously provided (however a withdrawal does not affect the lawfulness of processing of your personal data that occurred prior to the date of withdrawal); or (v) if you believe that we have not complied with applicable data protection laws, you may lodge a complaint with your local supervisory authority. If you wish to inquire as to whether we maintain any of your personal information and, if so, if you wish to exercise any of those rights that are available to you with respect to such personal information, you may contact us as described below.
Contacting PDA about your personal information or privacy
LAST UPDATED: February 11, 2019